Request access, correction or deletion

For a salon customer

1. Contact the salon shown on your receipt, booking page or WhatsApp message and state whether you want communication stopped, information corrected, a data summary, or eligible data deleted.
2. Include your name and mobile number and, if available, a recent bill or booking reference. Do not send payment credentials or identity documents unless requested through a secure channel.
3. If the salon cannot resolve the request, email sornad.pinto@gmail.com with the salon name and request. Novaru will verify the request and coordinate with the salon.

For a tenant administrator

1. Email sornad.pinto@gmail.com from the registered owner email with the tenant name and requested export, correction or deletion scope.
2. Novaru will verify owner authority, identify records that must be retained by law or for unresolved disputes, and confirm the execution plan.
3. An offboarding tenant has a 30-day export/offboarding window. Eligible production data is deleted within 30 days after an authorised instruction and expires from protected backups within 90 days. The completion response will state what was deleted, retained and why.

Stop WhatsApp messages

During the pilot, use the salon's communication-choice QR/link, leave both categories unticked, and send the prepared WhatsApp declaration, or ask salon staff to record the change directly. STOP/START automation begins only after the production webhook is live. A withdrawal does not erase bills or other records the salon must retain, but it prevents future sends for the withdrawn purposes.

What happens next

We acknowledge requests, verify identity and authority, and respond within the period required by applicable law. We will not disclose customer data to an unverified requester. Consent and message evidence is normally retained for one year, unless a dispute, legal hold or law requires longer. If a request cannot be completed, the response will explain the reason and available grievance route.